Terms of Service

III undertakes to provide its teaching services, accommodation, gratuitous services and outside activities according to the study plan chosen and the fees and conditions given in the informative leaflet and on the website.

1. Classes

• The duration of classes is 55 minutes.
• Office hours are from 9am to 2pm and from 4.30am to 7.30pm, Monday to Friday

• The timetable for classes is from 9am to 8.30pm, Monday to Friday, depending upon the type of course and the activities you may have contracted for.
• The payments for classes, either individual or in a group, will be made in advance and must be paid up on the first day of class.
• All comments, complaints, time changes, etc. must be made to the Secretary’s Office and not to the teaching staff.
• Students will have the right to use the following services free of charge: Wifi, Internet, Conversation Club, Loan Service (book and videos), Cineclub.
• III offers our students free unlimited hours of classes in groups at your level during the time of the contracted course. There is also the possibility of repeating the intensive course at no charge if you do not obtain the final level required. These conditions depend upon places being available at the suitable level.
• Students, parents or their legal representatives will be able to have as many meetings with the teaching staff as they wish, by prior appointment.

• A three-monthly progress Report Card will be available for students under 18 years old as well as company employees, when requested by their parents or legal  representatives.
• If students choose to take III Diplomas, they must sit and pass examinations at each level. Otherwise III will, at the request of the student, issue an Attendance Certificate for the course, for which he/she will have to have attended 80% of the classes.
• III’s study programme will include and develop preparation for the following official examinations: DELE [Diplomas de Español como Lengua Extranjera – Diplomas of  Spanish as a Foreign Language] (Cervantes Institute), Cambridge University Certificates, Alliance Française, Goethe Institut.
  

2. III’s policy for cancellation and refunds

Cancellation of a course and, as the case may be, of accommodation, will give rise to the following refunds:

• Cancellation 14 days prior to the date when the course starts: refund of 75% of amount paid when booking.
• Cancellation between 13 and 8 days from the beginning of the course: refund of 50%  of amount paid when booking.
• Cancellation less than 8 days before the course starts: there will be no right to any refund.
  
  Once the course has begun:

• When any course is cancelled in advance by the student for any reason, the amount already paid and not used will not be refundable, however III will issue a voucher in favour of the student which will be valid for a period of 2 years. The amount of  money corresponding to accommodation will not be refundable.
• Notification must be given at least one day in advance if a private or semi-private  class is going to be cancelled, otherwise it will be charged for.
  
  III reserves the right:

• To change the group or offer another kind of class to a student who for any reason is unable to keep up with the group or who does not fit in well.
• If the number of students in a group goes below at least 4, III reserves the right to  make the necessary adjustments in the timetable, amount of hours, or incorporate  them into another group.
• To cancel the course if there is not the minimum number of students. Students will be refunded in full the amount paid for reservation or any other payment made in advance in the event of the cancellation of any course not started by III.
• III reserves the right to expel any student who repeatedly does not comply with the basic rules of behaviour and respect for teachers, colleagues, host family or any member of the team, or infringes the laws of the country. This will lead to expulsion from the course and accommodation without the right to any refund. In the event of repatriation of adults, and at their request, they will have help in organising their departure. When minors are involved, their parents or legal representatives will be informed and their repatriation will be organised to the departure point from our country, accompanied by a monitor from the centre.
  

3. Discounts

III offers the following discounts:

• Discount of 5% when belonging to the same family group or company.
• Discount of 5% when a student registers for two or more courses at the same time.
• Discount of 8% when purchasing vouchers for hours (only in private and semi-private classes).
• Discounts specifically arranged with associations, institutions and agents.
  

4. Insurance and Health

• III has a Third Party insurance policy which covers possible incidents or minor accidents that may occur in its schools. III is not responsible for the loss or theft of personal property.
• III recommends that foreign students take out insurance that covers any possible eventualities that may occur during their travel to and their stay with us, such as: illness, loss of luggage, cancellation of the course, third party insurance.
• We offer the possibility of taking out a language policy that covers these eventualities.
• Students from the EU can obtain an E-111 from their respective countries to allow them to receive free medical assistance in Spain.
• For any unforeseen contingencies (urgent health problems, loss of documentation, theft, etc.), III provides students with a 24-hour emergency number: 679 173 910
• Likewise, when uncalled for or abnormal behaviour is detected, an interview will be arranged so the student can explain the situation in order to find the most suitable solution.

5. Visa

• Students who come from non-community (EU) countries will have to obtain a visa to enter Spain. Once we have received the corresponding registration form, a copy of the passport and payment for reservation of €300, III will issue a certificate showing that the student is registered on the course.
• If the visa is refused it implies the lost of the reservation fee.
  

6. Academic Calendar 2012

III gives classes during the whole year, except on the following dates:

• Every Saturday and Sunday during the year.
• Christmas holidays (from 22nd December to 7th January).
• Easter holidays (from 31st March to 8th April).
• National holidays: 2nd May, 15th August, 12th October, 6th December.
• Andalucia Day: 28th February
• And local holidays: Marbella and Nueva Andalucia, 11th June and 19th October; Estepona, 15th May and 16th July.
• Note: with prior notice, III on-duty teachers can however give classes during these holidays.

7. Privacy Policy

• In compliance with Spanish law regarding the Protection of Personal Data, III informs you that the processing of your personal data given in the Registration Form can, with the necessary discretion and security according to current regulations, be used for teaching and commercial activities of the III. At the same time we inform you that if you do not wish to receive any information in writing regarding our activities, courses and news, you are asked to let us know in order to take you off our data base.

8. Free services

To benefit from your studies III offers you the following:

• Free, unlimited hours of class in a group of your level during the time of the course, if you have contracted to take the intensive or super-intensive course or daily private classes.
• Likewise the possibility of repeating the intensive course free of charge if you do not obtain the final level required.
• Reception service for in-coming calls, e-mails, faxes, letters and parcels.
• Suggestion box and complaints form.
• Loan of books and videos.
• Cine Club, tapas route and evening excursion.
• Language exchange with other students.
• 24-hour emergency telephone number available for students:  679 173 910
  

9.  Legal

• Registering at the I.I.I, implies the acceptation of the general conditions listed herewith in, as well as those established on the Website, brochures and manuals published by the I.I.I
• If you desire to file a complaint, you may do so in our complaints book which is available upon request.
• For any dispute which may arise between the parties regarding the interpretation, execution and accomplishment of the present contract, the I.I.I offers a system of arbitration and conciliation through the Provincial Conciliation and Arbitration Board of Malaga, or the ordinary justice tribunal of Marbella.