The Instituto Internacional de Idiomas(I.I.I.) has been the leading language school on the |
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(+34) 952 90 85 58 |
The Instituto Internacional de Idiomas(I.I.I.) has been the leading language school on the |
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(+34) 952 90 85 58 |
Otros Agent´s Handbook
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AGENT HANDBOOK 2010 Page 1. PRESENTATION 2 2. STUDENT RECEPTION 3 3. RULES AND GENERAL CONDITIONS 4 4. OUR TEAM 8 5. THE SCHOOLS 9 6. COURSES 11 7. LEVELS, CERTIFICATES, REFERENCE FRAMEWORK AND 13 DELE EXAMINATIONS 8. EXTRA-CURRICULAR ACTIVITIES 14 9. ACCOMMODATION 15 10. TRANSFER 18 11. PROCEDURE FOR RESERVATION AND PAYMENT 18 12. WHY III ? 19 13. MARBELLA AND ITS SURROUNDINGS 20 14. GOOD REASONS FOR CHOOSING SPAIN 20 15. ASSOCIATIONS / ACCREDITATIONS 21 16. TELEPHONE NUMBERS OF INTEREST 21 17. WEBSITES OF INTEREST 21 18. PRICE LIST 22 19. COMMISSIONS FOR AGENTS 23 APPENDICES 1. REGISTRATION FORM 25 2. AGENT CONTRACT 26 3. CONTRACT REQUESTING MATERIAL 28 1.- PRESENTATION Dear Agent, III would like to welcome you and thank you for showing an interest in our centres. The aim of this handbook is to provide detailed information about our centres, products and services so that our agents can pass on a reliable image of our institution to our clients. We give brief details below regarding our centre. III is a leading centre in the development of language courses in the area of Marbella-Nueva Andalucia and Estepona. It was set up in 1982 and since then many companies and individuals have come to us to take languages courses. Apart from our Spanish programmes we offer courses in English, French, German, Italian, Russian and a translation service. All of our schools have a quality management certificate and are authorised to prepare Cambridge University examinations. Our centre in Nueva Andalucia is also accredited by the Cervantes Institute and belongs to FEDELE [Federación de Escuelas de Español como Lengua Extranjera –Federation of Schools teaching Spanish as a Foreign Language]. As III has come to the point where it wants to expand and is looking for new niches in the market, it is interested in contacting agents who wish to promote a quality, personalised and professional product. The terms we offer for agents will be unbeatable as regards the factors created for working together. We are prepared to improve on, or at least equal, the best offer they may have received, bearing in mind that this is a high quality and very cosmopolitan area with the best services in Spain. We have an unbeatable team of teachers and managers who are continually being retrained in order that we can give the most professional and up-to-date service. Since it began, III’s policy has been to have a good relationship with its suppliers based on trust, professionalism and mutual benefit. We look forward to hearing from you. Yours sincerely Julio Morales Jiménez Director III This e-mail address is being protected from spambots. You need JavaScript enabled to view it 2.- STUDENT RECEPTION 2.1 Arrival We usually recommend that our students arrive on a Saturday so we have the chance to present our welcome programme. A.- Coming on your own If you come on your own, reception time at the centre is from 9am to 9pm, Monday to Friday. When you arrive you will be accompanied to the accommodation you have reserved with a family or in an apartment or hotel. If a student arrives during the weekend, or at a different time, he/she must give advance notice so reception can be organised. B.- Arrival by transfer service If you have requested the transfer service for collection at Malaga airport, coach or train station, you must give us advance notice of the arrival date and time of the flight, train or coach. We will be very happy to collect you and will take you to the school and afterwards to the apartment, host family or hotel. 2.2. The next day We will pick you up at 12 noon and take you around the area and to places of interest, so you can find your own way around later on, before taking you back to your accommodation. 2.3. First day of class, choice of course and level • On arrival you will hand over your registration form for the corresponding course. If there is any outstanding payment in respect of the course, accommodation or any other contracted service, you must pay this when arriving at the secretary’s office. • Your level in the language will then be tested in order to place you in the most suitable group or class. If you have already done this test via the Internet or telephone, or you are a complete beginner, then this will not be necessary. • Placing a student at the right level and in the most suitable group is fundamental to the success of a language learning process. The placement tests as well as the courses we offer are adapted to the Common European Framework of References for Languages and to the Curricular Plan of the Cervantes Institute which serve as benchmarks for the comparison and ratification of the various diplomas issued by certified institutions. The levels it establishes are as follows: Level A1: corresponds to beginners level Level A2: corresponds to elementary level Level B1: corresponds to intermediate level Level B2: corresponds to high intermediate level Level C1: corresponds to advanced level Level C2: corresponds to superior level • We will show you around the centre and introduce you to the services we offer. • We will introduce you to your colleagues and to members of the staff. • We will give you an informative pack containing leaflets, maps and information of interest for your stay with us. 3. RULES AND GENERAL CONDITIONS 3.1. General rules III believes that every student has sufficient motivation and interest to progress with the study programme in a satisfactory manner. It is fundamental therefore to follow basic rules of behaviour in the centre and outside. - III undertakes to provide its teaching services, accommodation, gratuitous services and outside activities according to the study plan chosen and the fees and conditions given in the informative leaflet and on the website. - When registering at III it is presumed that you accept the RULES AND GENERAL CONDITIONS AND COMMENTS given in the present handbook. - There is a claim form available for our clients. - For any disputes that may arise between the parties as a result of the interpretation, fulfilment and execution of the present contract, they will be submitted to the decisions and arbitration of the Provincial Arbitration Board of Malaga and to the Jurisdiction of the Courts and Tribunals of Marbella. 3.2. General conditions A.- Classes • The duration of classes is 55 minutes. • Office hours are from 9am to 2pm and from 4.30am to 7.30pm, Monday to Friday. • The timetable for classes is from 9am to 8.30pm, Monday to Friday, depending upon the type of course and the activities you may have contracted for. • All payments for classes, either individual or in a group, will be made in advance and must be paid up on the first day of class. • All comments, complaints, time changes, etc. must be made to the Secretary’s Office and not to the teaching staff. • Students will have the right to use the following services free of charge: Wifi, Internet, Conversation Club, Loan Service (book and videos), Cineclub. • III offers our students free unlimited hours of classes in groups at your level during the time of the contracted course. There is also the possibility of repeating the intensive course at no charge if you do not obtain the final level required. These conditions depend upon places being available at the suitable level. • Students, parents or their legal representatives will be able to have as many meetings with the teaching staff as they wish, by prior appointment. • A three-monthly progress Report Card will be available for students under 18 years old as well as company employees, when requested by their parents or legal representatives. • If students choose to take III Diplomas, they must sit and pass examinations at each level. Otherwise III will, at the request of the student, issue an Attendance Certificate for the course, for which he/she will have to have attended 80% of the classes. • III’s study programme will include and develop preparation for the following official examinations: DELE [Diplomas de Español como Lengua Extranjera – Diplomas of Spanish as a Foreign Language] (Cervantes Institute), Cambridge University Certificates, Alliance Française, Goethe Institut. B.2 III’s policy for cancellation and refunds Cancellation of a course and, as the case may be, of accommodation, will give rise to the following refunds: • Cancellation 14 days prior to the date when the course starts: refund of 75% of amount paid when booking. • Cancellation between 13 and 8 days from the beginning of the course: refund of 50% of amount paid when booking. • Cancellation less than 8 days before the course starts: there will be no right to any refund. Once the course has begun: • When any course is cancelled in advance by the student for any reason, the amount already paid and not used will not be refundable, however III will issue a voucher in favour of the student which will be valid for a period of 2 years. The amount of money corresponding to accommodation will not be refundable. • Notification must be given at least one day in advance if a private or semi-private class is going to be cancelled, otherwise it will be charged for. III reserves the right: • To change the group or offer another kind of class to a student who for any reason is unable to keep up with the group or who does not fit in well. • If the number of students in a group goes below at least 4, III reserves the right to make the necessary adjustments in the timetable, amount of hours, or incorporate them into another group. • To cancel the course if there is not the minimum number of students. Students will be refunded in full the amount paid for reservation or any other payment made in advance in the event of the cancellation of any course not started by III. • III reserves the right to expel any student who repeatedly does not comply with the basic rules of behaviour and respect for teachers, colleagues, host family or any member of the team, or infringes the laws of the country. This will lead to expulsion from the course and accommodation without the right to any refund. In the event of repatriation of adults, and at their request, they will have help in organising their departure. When minors are involved, their parents or legal representatives will be informed and their repatriation will be organised to the departure point from our country, accompanied by a monitor from the centre. B.3. Discounts III offers the following discounts: • Discount of 5% when belonging to the same family group or company. • Discount of 5% when a student registers for two or more courses at the same time. • Discount of 8% when purchasing vouchers for hours (only in private and semi-private classes). • Discounts specifically arranged with associations, institutions and agents. B.4. Insurance and Health • III has a Third Party insurance policy which covers possible incidents or minor accidents that may occur in its schools. III is not responsible for the loss or theft of personal property. • III recommends that foreign students take out insurance that covers any possible eventualities that may occur during their travel to and their stay with us, such as: illness, loss of luggage, cancellation of the course, third party insurance. • We offer the possibility of taking out a language policy that covers these eventualities. • Students from the EU can obtain an E-111 from their respective countries to allow them to receive free medical assistance in Spain. • For any unforeseen contingencies (urgent health problems, loss of documentation, theft, etc.), III provides students with a 24-hour emergency number: 679 173 910. • Likewise, when uncalled for or abnormal behaviour is detected, an interview will be arranged so the student can explain the situation in order to find the most suitable solution. B.5. Visa • Students who come from non-community (EU) countries will have to obtain a visa to enter Spain. Once we have received the corresponding registration form, a copy of the passport and payment for reservation of €300, III will issue a certificate showing that the student is registered on the course. • If the visa is denied then 50% of the reservation money will be refunded. B.6. Academic calendar 2010 III gives classes during the whole year, except on the following dates: • Every Saturday and Sunday during the year. • Christmas holidays (from 23rd December to 7th January). • Easter holidays (from 28th March to 4th April). • National holidays: 1st May, 15th August, 12th October, 8th December. • Andalucia Day: 28th February • And local holidays: Marbella and Nueva Andalucia, 11th June and 19th October; Estepona, 15th May and 16th July. Note: with prior notice, III on-duty teachers can however give classes during these holidays. B.7. Privacy Policy • In compliance with Spanish law regarding the Protection of Personal Data, III informs you that the processing of your personal data given in the Registration Form can, with the necessary discretion and security according to current regulations, be used for teaching and commercial activities of the III. At the same time we inform you that if you do not wish to receive any information in writing regarding our activities, courses and news, you are asked to let us know in order to take you off our data base. B.8. Free services To benefit from your studies III offers you the following: • Free, unlimited hours of class in a group of your level during the time of the course, if you have contracted to take the intensive or super-intensive course or daily private classes. • Likewise the possibility of repeating the intensive course free of charge if you do not obtain the final level required. • Reception service for in-coming calls, e-mails, faxes, letters and parcels. • Suggestion box and complaints form. • Loan of books and videos. • Cine Club, tapas route and evening excursion. • Language exchange with other students. • 24-hour emergency telephone number available for students: 679 173 910. 4.- OUR TEAM For the development and success of its programmes, III has a team of language experts and motivated teachers who have university degrees and diplomas. They have been selected not only on the basis of their knowledge and curricula, but also for their level of empathy and understanding of human nature. They have all been instructed in our methods and periodically attend re-training courses and conferences organised by major institutions such as: Cervantes Institute, Tesol España, McMilan, Cambridge University. All our tutors have a minimum of three years experience in language teaching. The dynamic running of the centres is in the hands of our administrative and executive team. It is based on quality within the framework of expansion of the company which gives a solid base and good expectations for the future. 5.- THE SCHOOLS 5.1 The surroundings The schools are located on the Western Costa del Sol which enjoys a micro-climate providing 300 days of sun per year and an average temperature of 22ºC. The area is regarded as the most cosmopolitan in Spain and one of the most important in the world, with its beaches, marinas, mansions, boutiques, golf courses and leisure centres where a large variety of sports and other activities can be practised in an international atmosphere. Malaga airport is less than one hour away from our schools and the most emblematic cities in Andalucia (Seville, Cordoba and Granada) are only two hours away. Nueva Andalucia and Puerto Banus Nueva Andalucia is considered as the most significant residential area of Marbella. It is located near the famous Puerto Banus, a tourist centre of the world’s elite, where luxury yachts are berthed and the jet-set enjoys itself. Nueva Andalucia is also well known for its luxury villas and urbanisations. Some of the most exclusive golf courses on the coast are found here – Las Brisas, Aloha, Los Naranjos – and there are many sports facilities: gymnasiums and tennis and padel tennis courts. Its numerous restaurants offer a wide range of international cuisine. On Saturdays there is the famous market where you can stroll around and purchase almost anything. In Nueva Andalucia you can take in a truly cosmopolitan atmosphere and is it possibly the area where there is the greatest concentration of high quality vehicles in Spain. Marbella Marbella is well known for the old part of town with its narrow streets, lovely squares and for being the centre of world tourism. Estepona Estepona is renowned for its beaches, its hotels and the best spas in Andalucia. It is also famous for its fiesta in honour of the Virgen del Carmen and for its delicious fish dishes. Although we have four schools, the centre for Spanish is the school in Nueva Andalucia which is accredited by the Cervantes Institute. 5.2 The schools Nueva Andalucia This is our centre for Spanish. It is located in the residential urbanisation of Nueva Andalucia near to the well known Puerto Banus. The school is of a typical Andaluz design and has six classrooms, projection room, office and a room for multiple uses (library, waiting room and bar). There are six Spanish teachers working here, along with a secretary, a head of studies and a general co-ordinator. The type of student here is very varied, from university students to residents and from all nationalities imaginable. We have our own educational materials and we teach the following languages: Spanish, French, English, German, Italian, Russian and Chinese. Calle Califa, Conjunto “Las Lolas” Block D, Unit 2 Post code: 29660 Nueva Andalucia Tel. +34 952 90 85 58 This e-mail address is being protected from spambots. You need JavaScript enabled to view it Marbella Located in the north part of town, this is the oldest of our schools. It has seven classrooms, an office, IT room, projection room and a library. Nine teachers work here along with a secretary, a head of studies and our general co-ordinator. It is a well known school in the area. Apart from Spanish for foreigners, we teach the following languages and subjects: German, French, Russian, Italian, Chinese, computer studies and support classes. Our students are mainly Spanish in the age range of six to 18 years old, although we also have university students and workers. Our school is certified as a preparatory centre for Cambridge University examinations. Estepona This is our most recent school which is designed in a modern style. It has six classrooms, an IT room, waiting room and office. Five teachers work here together with a secretary. There is a diverse range of students, both Spanish and foreign. Apart from Spanish for foreigners we teach the following languages and subjects: English, French, German, Italian, Russian, computer studies and support classes. 6.- COURSES • Intensive course This is ideal for those who want to learn Spanish quickly and to come into contact with students of different nationalities. Duration: 4 months (160 hours) Timetable: 10am to12 noon (from Monday to Friday) Number of students in class: 8 • Super-intensive course This is an intensive course + 2 hours per day of private classes. It is aimed at students who want to make rapid progress and consolidate their knowledge by having individual attention. Duration: 4 months (320 hours) Timetable: 10am to 2pm (from Monday to Friday) Number of students in class: 8 • Mini-group course For those who wish to learn Spanish in a more relaxed way and who do not have much available time. Duration: 10 months (120 hours) Weekly classes: 3 hours (2 sessions each of 1½ hours) Number of students in class: 5 • Private/Semi-private course Aimed at students who wish to follow their own rhythm of learning, according to their requirements, with a flexible timetable. Duration, number of hours and timetable: to be agreed Number of students in class: private (1); semi-private (2) • Special purpose courses Aimed at dedicated professional people, executives, companies and all those with special requirements in their field of work. Duration, number of hours and timetable: to be agreed Number of students in class: 1 to 8 • DELE courses Students who already have a certain level of Spanish can take the Cervantes Institute’s DELE (Diploma of Spanish as a Foreign Language) examinations at different levels. Duration: 50 hours Timetable and number of hours: to be agreed Number of students in class: 1 to 8 • Summer course This is a unique opportunity to learn and improve your Spanish. It combines learning with recreation. Students will have the possibility of being in contact with others of different nationalities, making friends and immersing themselves in the Spanish culture and lifestyle. Duration: 1 month (60 hours) Timetable: 10am to 1pm (from Monday to Friday) Number of students in class: 8 • Online course For students who want distance learning in real time with individual monitoring and total flexibility. And also for those who have taken courses in our schools and wish to continue after returning to their country. Duration, number of hours and timetable: to be agreed. 7.- Levels, Certificates, Diplomas, European Framework of References for Languages, DELE Examinations 7.1. Levels All placement tests and courses on offer are adapted to the European Framework of References for Languages which serves as a benchmark to compare or ratify the different qualifications from certified institutions. 7.2. III Certificates and Diplomas An examination will be taken at the end of each grade level to evaluate four skills (aural, oral and written expression, and reading comprehension). If the marks obtained are satisfactory, a Diploma certifying the student’s level will be given which will not have any official academic value. If the marks are not satisfactory a Certificate of Attendance will be issued for the specific course. Having attended 80% of the contracted academic hours will be a requirement in both cases. 7.3. Diplomas with official academic value III also offers students the possibility to prepare for examinations with greater international recognition in the principal languages taught that have official academic value: DELE, Cambridge University, Alliance Française, Goethe Institut. Dates for the Cervantes Institute DELE examinations in 2010 There will be three official notices for the 2010 examinations which will take place in May, August and November, under the conditions and in the places detailed below. In the next notice of May 2010 the A2 level examination will be available and in that of November the C1 level examination. Official notices: MAY 2010 Date of examination: Friday 21st May Registration: From 22nd February to 16th April, both inclusive AUGUST 2010 Date of examination: Friday 20th August Registration: From 12th to 30th August, both inclusive NOVEMBER 2010 Date of examination: Friday 19th November Registration: From 1st September to 15th October, both inclusive CURRENCY LEVEL A1 LEVEL A2 LEVEL B1 BEGINNER LEVEL B2 INTERMEDIATE LEVEL C1 LEVEL C2 SUPERIOR EUROS 75 85 105 124 130 135 8. EXTRA-CURRICULAR ACTIVITIES We offer extra-curricular activities aimed at recreational, sports and cultural awareness of our own course activities. For all those we organise, there will be a degree of translation at least in two languages: Spanish and English. The restrictions or implicit medical conditioning in the activity or event to be carried out will be specified in the notice of the same. We try to ensure that these activities are complementary to classes, putting the student in situations at his or her level where the use of the language is developed in a totally natural way and integrated into the context. The programming is as follows: 8.1. Situational visits (class taken outside the classroom) • A1-A2: restaurant, market, department store, tourist office. • B1-B2: hotel, chemist, estate agency, travel agency. • C1: bank, post office, directions, hiring a car. • C2: town hall, telephone company, lawyer (application for residency, work permit, etc.) 8.2. Excursions The aims of the excursions organised by our centre are: • To create situations for communication. • To encourage inter-cultural exchange. • To present Spanish culture, architecture, gastronomy, etc. When choosing the excursions we look for diversity and to present an overall view of what is Andalucia and, if more than one day, other parts of Spain. They take place every three months, except during summer courses when they are weekly. Transport, guide, entry to historic monuments and places of interest, and lunch is included. The following are on the programme: • Jerez de la Frontera • Cordoba • Malaga • Seville • Granada • Antequera • Baena • Osuna 8.3. Cinema The aim of our cinema programme is to present Spain as it is today and how it was in the past and also other countries with Spanish culture. It also serves as a cultural and recreational meeting point as afterwards we go on a tapas route and enjoy the evening. Films are shown every other Friday from 7.30 to 9.30pm and are supplemented by a talk. This activity is free of charge. 8.4. Dinners: every fortnight Following our cinema programme we carry on with a dinner in a restaurant where students, friends and teachers can enjoy the variety of Spanish food, take advantage of putting their knowledge of the language into practice and make new friends. 8.5. Sports and cultural events A detailed list of events is put on our notice board and in the agenda section of our website. 9.- ACCOMMODATION III offers various types of accommodation so that the ideal one can be chosen depending upon personal preferences. 9.1. Family Lodging with a family offers the possibility of getting the maximum from a course. The student can put into practice the knowledge acquired and get to know firsthand about the daily life and customs of the Spanish people. III selects its families very carefully, bearing in mind the personal characteristics of each student. Our principal aim is that students feel comfortable and can carry out their programme of studies and their experience with a family in a satisfactory way. There is a choice between a single or shared room. Staying with a family includes full board (breakfast and two meals), with an option for washing and ironing of clothes. Students will of course have to adapt themselves to the rules of the house and be aware of the customs of the Spanish and of Spain. - To respect schedules. - Not to make any disturbing noise, - Not to bring guests to the house without the agreement of the family. - To give notice when you are not going to sleep there. - Not to use the family’s telephone, although you can receive calls. - All adult students will receive a key to the house and will be at liberty to go in and out at any time as long as this does not conflict with the normal family routine. - If a student is not happy with the family or apartment, he or she will be able to notify the Secretary’s office and request a change during the first week of the course. As each family is different, it is better to come to an agreement about all this so the experience of living together is a positive thing for all concerned. The nearest urban centres are: Puerto Banus – 1 kilometre San Pedro Alcantara – 3 kilometres Marbella – 6 kilometres 9.2. Apartment The apartments selected by III have 1, 2 or 3 bedrooms. They are all completely furnished and equipped: TV, complete kitchen equipment, washing machine, towels, blankets and sheets are included. Basic rules for the apartment or shared apartment - Cleaning and hygiene of the same. - Being careful with the furniture, electrical appliances, etc. In the event of damage the student could be charged with their repair or replacement. - Animals are not permitted. - No-one else is allowed to stay the night if there is no room and authorisation is not given. - Respect for regulations of the community of neighbours, especially those regarding noise (prohibited between 11pm and 9am). - Respect for colleagues. - No parties are allowed in the apartments. - At the end of your stay the keys must be returned. In the event of their loss or theft, they and the changing of the lock must be paid for. - III reserves the right to inspect the apartments without prior notice in case they are not being used properly or the regulations are not being fulfilled. - Calls cannot be made from the apartment or from the family’s telephone without prior authorisation of the owner, although students can receive calls. Serious non-fulfilment of the regulations could give rise to the students being expelled with no right of refund. We offer three accommodation possibilities in our apartments: • Single room in an apartment If you prefer privacy this is the ideal option. The maximum number of students per apartment is four. • Shared room in an apartment You will be sharing a room with another student. The maximum number of students per apartment is four. • An apartment just for you If you wish maximum privacy then this is the ideal option. 9.3. Hotel The hotels chosen by III offer an alternative for those who would like first class service, either in a single or double room. III will simply act as an intermediary in this type of accommodation, so students will be under the rules of the hotel itself. However, according to previous agreement with the hotel management, III reserves the right to cancel the accommodation and/or expel students from the programme if their behaviour is manifestly inappropriate within the hotel, as this could damage and devalue the present and future image and logistics of III. We have chosen three hotels on the basis of their good quality/price relationship, their location, installations and services. We will be happy to advise you and to organise your reservation. Hotel H10 Andalucia Plaza (Nueva Andalucia) Hotel PYR (Puerto Banus) There is a laundry and ironing service (not included in the price) and free Internet access. Meals are not included. These hotels are situated a 10-minute walk from the Nueva Andalucia school. 10.- TRANSFER A transfer service is provided by III for their clients from the airport, train station and main coach station in Malaga. There is also a public bus and taxi service from the airport to the town of Marbella which takes approximately 45 minutes. 11.- PROCEDURE FOR RESERVATION AND PAYMENT 11.1. How to reserve Students must send us reservations forms for courses and, as the case may be, for other services contracted, duly filled in with the following details: See example registration form. Appendix I How much notice is needed to reserve the course? • Reservation is recommended at least 2 weeks in advance. All reservations will be valid as from the time when III confirms the same. How much do students have to pay for their registration or reservation? • Private, semi-private, mini-group, special purposes, DELE or online courses: 104 euros. • Intensive, super-intensive and summer courses: 300 euros. • Accommodation: 300 euros. • Any of the courses for which a registration certificate is required for visa purposes: 300 euros. • All amounts paid in advance for the corresponding purpose will be deductible from the total amount of the course and, as the case may be, from the accommodation. 11.2. Method of payment Payment for the full amount of the course and contracted services will be made at least two weeks before the beginning of the same. We accept the following methods of payment: 1. Bank transfer in euros (free of bank charges). Please be good enough to send us by fax or e-mail a copy of the transfer note with all details legible. 2. Payment by means of Visa or Master Card either online or by telephone. 3. For last minute registrations payment can be made directly at the school in cash or by credit card. No student can begin a course without having paid the full amount for the same and, as the case may be, for the services contracted. Once reservations or total payment of the course has been made, we will send you confirmation of the same by fax or e-mail, along with the invoice and the details corresponding to the payment made. Our bank details Name of bank: CAJAMAR Account holder: INSTITUTO INTERNACIONAL DE IDIOMAS (Julio Morales) IBAN NUMBER: ES07-3058-0826-5728-1000-0348 BIC-SWIFT: CCRIES2A 12.- WHY III? Our 10 reasons 1. For our long experience in the field of language teaching. 2. For our qualified and motivated team of teachers together with our administration and organization based on quality management. 3. For the wide variety of courses and levels we offer, which are adapted to the European Framework of Reference for Languages. 4. For our flexibility in organising, planning and giving courses. 5. For the experience of participating in our courses in a friendly, cultured and enriching atmosphere and of living in one of the most heavenly areas in the world where you will find different nationalities and all kinds of services and activities. 6. For the personalisation and adaptation of our courses to the individual requirements of each student or company. 7. For our methodology and educational philosophy which encourages learning processes. 8. For the variety of extra-curricular activities and the select offer of accommodation: in a family, apartment or hotel. 9. For being the only language school which offers our students, free of charge, unlimited hours of class in a group, if taking an intensive or super-intensive course or daily private classes during the period of the contracted course and for offering the possibility of repeating the intensive course free of charge if you do not pass the final level required. 10. For being an accredited centre of the Cervantes Institute, belonging to FEDELE (Federación de Escuelas de Español como Lengua Extranjera –Federation of Schools teaching Spanish as a Foreign Language), and for having a certificate for ISO 9001 quality management from SGS, the prestigious Swiss consultancy. 13.- MARBELLA AND ITS SURROUNDINGS Marbella is one of the most important tourist centres on the Costa del Sol thanks to the quality of the infrastructure and the services it offers. Puerto Banus, one of the main focuses of tourist attraction of the town, offers an exclusive leisure area within the excellent installations of its marina. But Marbella is also a paradise for lovers of golf, with a dozen splendid courses that allow players to practice this sport in magnificent landscapes with views of the sea and the mountains. The old part of town has lovely corners that are typically Andalusian, with white-washed houses and orange trees lining the streets and squares. It is an ideal place to sample any of the delicious dishes of the local gastronomy. The jewel in the crown is, without doubt, Marbella’s climate with an average temperature of 19ºC, warm winters and summers that are cooled by the sea breezes, as well as 300 days of sun in the year. From Marbella day trips can be made to numerous places of interest: Cordoba, Seville, Granada, Ronda; and there are unbeatable areas both by the sea and in the mountains. 14.- GOOD REASONS FOR CHOOSING SPAIN The climate, healthy Mediterranean diet, scenery and wonderful places of interest, a very attractive lifestyle, the joy and humanity of the people, culture, history, our uniqueness. 15.- ASSOCIATIONS / ACCREDITATIONS - Accredited centre of the Cervantes Institute - Accredited centre within FEDELE - Certificate in Quality for Management (SGS) - Authorised centre to prepare for Cambridge University examinations Tesol - Organiser institution for Continuous Teaching (Tripartite Foundation) - ACEPMA – Asociación de Centros de Estudios Privados de Málaga [Association of Centres of Private Study in Malaga] - FACEP – Federación Andaluza de Centros de Estudios Privados [Andalusian Federation of Private Study Centres] 16.- TELEPHONES OF INTEREST 24-hour III Emergency Service 679 173 910 Emergency Health Service 061 Costa del Sol Hospital 952 828 250 Emergencies – National Police 091 Civil Guard 062 Local Police Stations - Marbella 952 899 900 - Estepona 952 800 243 Fire Stations - Marbella 952 774 349 - Estepona 952 804 483 Malaga airport 952 048 804 Renfe (train services) 902 240 202 Taxis 952 774 488 – 952 823 535 Coaches 952 764 400 17.- WEBSITES OF INTEREST www.marbella.es www.estepona.es www.pgb.es www.vistacostadelsol.com www.andalucia.org www.diariosur.com 18.- PRICE LIST • Students with certain knowledge of Spanish will be able to access directly the appropriate course for their level, having previously carried out a placement test, without having to wait for the starting date. • The price for the summer course only includes the academic hours. If the student wants accommodation, excursions or any other activities, these must be contracted when reserving the course. Note. The material for the course chosen is not included in the price for the classes. Price: €45 Excursions (including transport, guide, entrance tickets and lunch) Seville €90 Cordoba €90 Granada €90 Jerez.- Port €90 Osuna €90 Antequera €80 Malaga €70 Ronda €70 Bolonia beach €70 Accommodation 1 week 1 month Family (half board) €320 €1250 Apartment – single room €400 €1600 Apartment – shared room €275 €1100 Apartment for 1 person €500 €2000 Hotel €700 €2800 Transfer Price Malaga (airport, train/coach station) One way €90 Return €160 19.- AGENT COMMISSIONS The commission table for THE AGENT will be as follows: On courses: - from 1 to 10 students annually – 20% - from 11 to 50 students annually – 25% - more than 50 students annually – 35% On accommodation: - family: 10% - apartment: 10% If any offer exists that is better than ours, we will study it and try to improve on it or at least equal it. APPENDICES 1.- REGISTRATION FORM 2.- CO-OPERATION AGREEMENT 3.- MATERIALS REQUEST FORM INSTITUTO INTERNACIONAL DE IDIOMAS - (III Language Schools) RESERVATION FORM х Please USE CAPITALS. Mark with an ‘x’ where necessary Personal Details Male □ Female □ Name ………………………..…………….. Surname…………………...………………… Nationality ………………………………….. Date of birth……………..…………………. Age ……………….………………………. Occupation……………………………………. Address………………………………… ………………………………………… e-mail ……………………………… Tel. ………………………………… Fax …………………………………. Mobile……………………………… Agent □ Website □ Press □ How did you know about us? Other students □ External publicity □ Other □ Courses Intensive □ Super-intensive □ Small group □ Private/Semiprivate □ Special purposes □ Summer □ Online □ DELE □ Beginner □ А2 □ Intermediate □ А1 □ Superior □ Course dates From ……../ ……../ ……… To ……/……/…….. Number of weeks ……………… What level are you? Beginner □ Elementary □ Pre-Intermediate □ Intermediate □ Advanced □ Superior □ Accommodation Do you wish accommodation? Yes □ No □ □ Family (half board) □ Apartment (single room ) □ Apartment (shared room) □ Apartment for one person □ Hotel Arrival date …. / …. / …. Departure date …. / …. / …. Smoker? Yes □ No □ Any special diet? ………….. Any allergies? ………………… Any special personal circumstances to be taken into account? ………………………………………………….. Transfer Do you need the transfer service? ………….. Yes □ No □ Flight from …………………. Date and time of arrival ………………….. Airline company and flight Nº ……………………………………………………… Registration My registration has been paid by: □ Bank transfer □ Credit card (□ Visa □ MasterCard) □ Cash (at the school) By signing this form – if you are a minor the signature of your guardian is required – you accept the conditions established in the present leaflet. Signature ……………………… Date ………………. MARBELLA – NUEVA ANDALUCIA – ESTEPONA C/Califa, “Las Lolas”, Nueva Andalucia – Marbella (Malaga) Post Code: 29660 Spain Tel. (+34) 952 90 85 58 – www.iiischools.com – e-mail: iiischools.com CO-OPERATION AGREEMENT ON ONE PART: The company ……………………………………………. domiciled at …………………………………………….. represented by …………………………………………. in his/her capacity of ……………………………………. hereinafter called THE AGENT AND ON THE OTHER PART: The Instituto Internacional de Idiomas, with company domicile at: C/. Califa, Conjunto Las Lolas, Block D - unit 2, 29660 Nueva Andalucia, Marbella (Spain) represented by …………………………………………. hereinafter called III AIM OF THE AGREEMENT: Active promotion by THE AGENT in ………………….., for the purpose of registering the greatest number of students in courses given by III. THE PARTIES AGREE THAT: 1.- As from … / … / … THE AGENT will co-operate with III as a language agent for the purpose of acquiring students for our schools. 2.- THE AGENT will actively promote and publicise the III courses, dealing with any questions that may arise and authorising and giving information about reservations. 3.- III will organise and carry out the courses mentioned and will provide the services specified in the Agent Handbook in accordance with the terms mentioned therein. 4.- The prices applied will be those specified in the price lists (student and agent) in the Agent Handbook. For any courses not mentioned in the said handbook, the prices agreed with THE AGENT will be previously established. 5.- The schedule of commissions for THE AGENT will be as follows: On courses: - from 1 to 10 students annually – 20% - from 11 to 50 students annually – 25% - more than 50 students annually – 35% On accommodation: - family: 10% - apartment: 10% 6.- THE AGENT will send to III as soon as possible all registration forms or similar information. 7.- The student will make payment for the reservation or the complete course into THE AGENT’S bank account or directly to III into the bank account specified on the registration form, either online or by bank transfer. In the event of last minute registration payment can be made in our offices. Payment will be made in € (euros). 8.- When the student pays for the course and other contracted services directly to THE AGENT, the latter must send us the total amount for the contracted services less commission 2 weeks before they start. 9.- Under no circumstances will III accept students contracted either by THE AGENT or by III if they have not paid prior to the beginning of the course the total amount for the course, accommodation and contracted services and, furthermore, without confirmation of III. 10.- In the event that the student pays directly to III, payment of the commission corresponding to THE AGENT for services rendered will be made by bank transfer to the account given to us by THE AGENT on the first day of the course. 11.- In the event of cancellation, THE AGENT will inform III as quickly as possible and the conditions laid down in the Agent Handbook will apply. 12.- For any matter not mentioned in the present agreement, that established in III’s Agent Handbook will apply. If no mention is made thereof in the said handbook, both parties will come to an agreement in good faith. 13.- This agreement will be valid until …. / …. / …. 14.- At the end of its validity this agreement will be automatically renewed for one year, unless one of the contracting parties gives notice of its wish to terminate the present co-operation agreement. They sign this agreement in ………………., on the ……… day of ……………. 20.. On behalf of III On behalf of THE AGENT Julio Morales Jiménez Name: …………………………. Position: Director Position: ………………………. MATERIALS REQUEST FORM Agency …………………………………………………………………………. Name of Agent …………………………………………………………………. Address ………………………………………………………………………… Town …………………………………………………………………………… Country ……………………….. e-mail …………………………………………. Tel. ……………………….. III MATERIALS Nº units Language(s) • Brochure of the school ………. …………… • Price list ………. …………… • Summer Camp Information 2011 ………. …………… • Agent Handbook ………. …………… • CD of the school ………. …………… • CD of the hotels ………. …………… • Student Handbook ………. …………… • Any other material you may need LEAFLETS, POSTERS AND TOURIST MAPS OF : Nº units Language(s) • Spain ………. …………… • Andalucia ………. …………… • Marbella – Nueva Andalucia ………. …………… • Estepona ………. …………… • Tourist CD of the area ………. …………… |
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