Agent´s Handbook

1. - Student Reception

Arrival
We usually recommend that our students arrive on a Saturday so we have the chance to present our welcome programme.

Coming on your own
If you come on your own, reception time at the centre is from 9am to 9pm, Monday to Friday. When you arrive you will be accompanied to the accommodation you have reserved with a family or in an apartment or hotel. If a student arrives during the weekend, or at a different time, he/she must give advance notice so reception can be organised.

Arrival by transfer service
If you have requested the transfer service for collection at Malaga airport, coach or train station, you must give us advance notice of the arrival date and time of the flight, train or coach. We will be very happy to collect you and will take you to the school and afterwards to the apartment, host family or hotel.

The next day
We will pick you up at 12 noon and take you around the area and to places of interest, so you can find your own way around later on, before taking you back to your accommodation.

First day of class, choice of course and level
•    On arrival you will hand over your registration form for the corresponding course.

      If there is any outstanding payment in respect of the course, accommodation or any       other contracted service, you must pay this when arriving at the secretary’s office.
•    Your level in the language will then be tested in order to place you in the most

      suitable group or class. If you have already done this test via the Internet or

      telephone, or you are a complete beginner, then this will not be necessary.
•    Placing a student at the right level and in the most suitable group is fundamental

      to the success of a language learning process.
The placement tests as well as the courses we offer are adapted to the Common European Framework of References for Languages and to the Curricular Plan of the Cervantes Institute which serve as benchmarks for the comparison and ratification of the various diplomas issued by certified institutions. The levels it establishes are as follows:

Level A1:  corresponds to beginners level
Level A2:  corresponds to elementary level
Level B1:  corresponds to intermediate level
Level B2:  corresponds to high intermediate level
Level C1:  corresponds to advanced level
Level C2:  corresponds to superior level

•    We will show you around the centre and introduce you to the services we offer.
•    We will introduce you to your colleagues and to members of the staff.
•    We will give you an informative pack containing leaflets, maps and information of

      interest for your stay with us.


2.  RULES AND GENERAL CONDITIONS

Terms of service

III believes that every student has sufficient motivation and interest to progress with the study programme in a satisfactory manner. It is fundamental therefore to follow basic rules of behaviour in the centre and outside.

III undertakes to provide its teaching services, accommodation, gratuitous services and outside activities according to the study plan chosen and the fees and conditions given in the informative leaflet and on the website.

Classes

• The duration of classes is 55 minutes.

• Office hours are from 9am to 2pm and from 4.30am to 7.30pm, Monday to Friday
• The timetable for classes is from 9am to 8.30pm, Monday to Friday, depending upon the type of course and the activities you may have contracted for.
• The payments for classes, either individual or in a group, will be made in advance and must be paid up on the first day of class.
• All comments, complaints, time changes, etc. must be made to the Secretary’s Office and not to the teaching staff.
• Students will have the right to use the following services free of charge: Wifi, Internet, Conversation Club, Loan Service (book and videos), Cineclub.
• III offers our students free unlimited hours of classes in groups at your level during  the time of the contracted course. There is also the possibility of repeating the intensive course at no charge if you do not obtain the final level required. These conditions depend upon places being available at the suitable level.

• Students, parents or their legal representatives will be able to have as many meetings with the teaching staff as they wish, by prior appointment.
• A three-monthly progress Report Card will be available for students under 18 years old as well as company employees, when requested by their parents or legal  representatives.
• If students choose to take III Diplomas, they must sit and pass examinations at each level. Otherwise III will, at the request of the student, issue an Attendance Certificate for the course, for which he/she will have to have attended 80% of the classes.
• III’s study programme will include and develop preparation for the following official examinations: DELE [Diplomas de Español como Lengua Extranjera – Diplomas of  Spanish as a Foreign Language] (Cervantes Institute), Cambridge University Certificates, Alliance Française, Goethe Institut.

III’s policy for cancellation and refunds

Cancellation of a course and, as the case may be, of accommodation, will give rise to the following refunds:

• Cancellation 14 days prior to the date when the course starts: refund of 75% of amount paid when booking.
• Cancellation between 13 and 8 days from the beginning of the course: refund of 50%  of amount paid when booking.
• Cancellation less than 8 days before the course starts: there will be no right to any refund.
  
  Once the course has begun:

• When any course is cancelled in advance by the student for any reason, the amount already paid and not used will not be refundable, however III will issue a voucher in favour of the student which will be valid for a period of 2 years. The amount of  money corresponding to accommodation will not be refundable.
• Notification must be given at least one day in advance if a private or semi-private  class is going to be cancelled, otherwise it will be charged for.
  
  III reserves the right:

• To change the group or offer another kind of class to a student who for any reason is unable to keep up with the group or who does not fit in well.
• If the number of students in a group goes below at least 4, III reserves the right to  make the necessary adjustments in the timetable, amount of hours, or incorporate  them into another group.
• To cancel the course if there is not the minimum number of students. Students will be refunded in full the amount paid for reservation or any other payment made in advance in the event of the cancellation of any course not started by III.
• III reserves the right to expel any student who repeatedly does not comply with the basic rules of behaviour and respect for teachers, colleagues, host family or any member of the team, or infringes the laws of the country. This will lead to expulsion from the course and accommodation without the right to any refund. In the event of repatriation of adults, and at their request, they will have help in organising their departure. When minors are involved, their parents or legal representatives will be informed and their repatriation will be organised to the departure point from our country, accompanied by a monitor from the centre.

Discounts

III offers the following discounts:

• Discount of 5% when belonging to the same family group or company.
• Discount of 5% when a student registers for two or more courses at the same time.
• Discount of 8% when purchasing vouchers for hours (only in private and semi-private classes).
• Discounts specifically arranged with associations, institutions and agents.

Insurance and Health

• III has a Third Party insurance policy which covers possible incidents or minor accidents that may occur in its schools. III is not responsible for the loss or theft of personal property.
• III recommends that foreign students take out insurance that covers any possible eventualities that may occur during their travel to and their stay with us, such as: illness, loss of luggage, cancellation of the course, third party insurance.
• We offer the possibility of taking out a language policy that covers these eventualities.
• Students from the EU can obtain an E-111 from their respective countries to allow them to receive free medical assistance in Spain.
• For any unforeseen contingencies (urgent health problems, loss of documentation, theft, etc.), III provides students with a 24-hour emergency number: 679173910
• Likewise, when uncalled for or abnormal behaviour is detected, an interview will be arranged so the student can explain the situation in order to find the most suitable solution.

Visa

• Students who come from non-community (EU) countries will have to obtain a visa to enter Spain. Once we have received the corresponding registration form, a copy of the passport and payment for reservation of €300, III will issue a certificate showing that the student is registered on the course.
• If the visa is refused it implies the lost of the reservation fee.

Academic Calendar 2012
III gives classes during the whole year, except on the following dates:

• Every Saturday and Sunday during the year.
• Christmas holidays (from 22nd December to 7th January).
• Easter holidays (from 31st March to 9th April).
• National holidays: 2nd May, 15th August, 12th October, 6th and 8th December.
• Andalucia Day: 28th February
• And local holidays: Marbella and Nueva Andalucia, 11th June and 19th October; Estepona, 15th May and 16th July.
• Note: with prior notice, III on-duty teachers can however give classes during these holidays.

Privacy Policy

• In compliance with Spanish law regarding the Protection of Personal Data, III informs you that the processing of your personal data given in the Registration Form can, with the necessary discretion and security according to current regulations, be used for teaching and commercial activities of the III. At the same time we inform you that if you do not wish to receive any information in writing regarding our activities, courses and news, you are asked to let us know in order to take you off our data base.

Free services
To benefit from your studies III offers you the following:

• Free, unlimited hours of class in a group of your level during the time of the course, if you have contracted to take the intensive or super-intensive course or daily private classes.
• Likewise the possibility of repeating the intensive course free of charge if you do not obtain the final level required.
• Reception service for in-coming calls, e-mails, faxes, letters and parcels.
• Suggestion box and complaints form.
• Loan of books and videos.
• Cine Club, tapas route and evening excursion.
• Language exchange with other students.
• 24-hour emergency telephone number available for students:  (+34)  952908558 (+34)  679173910

Legal

• Registering at the I.I.I, implies the acceptation of the general conditions listed herewith in, as well as those established on the Website, brochures and manuals published by the I.I.I
• If you desire to file a complaint, you may do so in our complaints book which is available upon request.
• For any dispute which may arise between the parties regarding the interpretation, execution and accomplishment of the present contract, the I.I.I offers a system of arbitration and conciliation through the Provincial Conciliation and Arbitration Board of Malaga, or the ordinary justice tribunal of Marbella.

3.-  OUR TEAM

I.I.I has a highly motivated team of expert and qualified teachers who contribute to the development and success of our language programmes. They are selected not only on the basis of their professional know-how and curriculum, but also for their empathy and human touch. They have all undergone an induction period to become fully familiar to our method and attend, on regular basis, training courses organized by prestigious entities such as: Instituto Cervantes, Tesol Spain, Mcmillan, Cambridge Univserity among others. All the teachers have a minimum of 3 years experience in language teaching.

Our administrative and management teams guide the company dynamically within a framework of expansion, providing a solid base and good prospects for the future.

4.-  THE SCHOOLS
 

The surroundings
The schools are located on the Western Costa del Sol which enjoys a micro-climate providing 300 days of sun per year and an average temperature of 22ºC. The area is regarded as the most cosmopolitan in Spain and one of the most important in the world, with its beaches, marinas, mansions, boutiques, golf courses and leisure centres where a large variety of sports and other activities can be practised in an international atmosphere. Malaga airport is less than one hour away from our schools and the most emblematic cities in Andalucia (Seville, Cordoba and Granada) are only two hours away.

Nueva Andalucía

Background

Nueva Andalucía is Marbella’s largest residencial area. It is close to the well-known Puerto Banus leisure harbour- a first class centre for tourist attractions, luxury yachts and where the rich live and play.

Nueva Andalucía is not only known for its exclusive villas and luxury urban developments, but also for offering the most exclusive golf courses on the coast such as Las Brisas, Aloha, and Los Naranjos, and sport facilities such as gymnasiums, tennis and paddle courts. The visitor can also enjoy a range of international cuisine at its many restaurants. A stroll around the Saturday street market is a must where numerous local articles and souvenirs can be purchased. It is a cosmopolitan area with the highest concentration of upper and mid-class residences and vehicles in Spain.

The School in Nueva Andalucía

The Spanish department of our school is based in Nueva Andalucia, near Puerto Banus- the well-known leisure harbour. In the school, of an Andalucian style design, there are 6 classrooms (one fitted with audio-visual equipment for film screening), an office , a multi-purpose area  a library and videos, a waiting area with a coffee and drinks machine.Wi-fi throughout the school.

The staff includes 5 teachers, a secretary, the director of studies, and the general coordinator. Unlike other language school, there is a constant ‘come & go’  of local residents, pupils from international schools who follow our school subjects tutoring, company employees, university students and housewives all from different nationalities, mainly British, German, Scandinavian ( Swedish, Norwegian, Danish), Russian, Irish and Italian.

We accept students from the age of 4-5 onwards. The majority of our courses cater for adults from the age of 15 and above. One of our most outstanding features is our flexibility and speed in organizing and offering our language course.
As well as the Prisma General Method, we have our own auxiliary teaching material: graded readers, reference books, cds etc….

We are an accredited centre by Instituto Cervantes and prepare all the DELE Exams.

We offer the following courses:

• Spanish for foreigners
• English
• German
• French
• Russian
• Italian
• Chinese
• Computer Studies
• School Subject Tutoring

Calle Califa, s/n Conjunto "Las Lolas", Blq D
29600 - Nueva Andalucía - Málaga (España)
Tel./Fax :+34 952 90 85 58 -
Email :   This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Marbella

Background
Marbella is the most important tourist centre on the Costa del Sol, thanks to its great quality in infrastructure and services. Puerto Banus, one of the main centres for tourist attractions, shelters an exclusive leisure area as part of the excellent facilities of its marina.

But Marbella is also a paradise with the sea and the mountains as part of the stunning surroundings. The old town offers visitors an authentic taste of Andalucía, with its delightful whitewashed buildings, and its main square lined with orange trees; an ideal setting to savour succulent recipes and the local cuisine.

The school in Marbella

The school in Marbella situated in the North of Marbella and is the oldest of our schools. There are 7 classrooms, an office, an IT hall, a projection room and a library. Our staff includes 9 teachers, a secretary, the director of studies and our general coordinator. It is the leading language school in the area.

We offer the following courses

• Spanish for Foreigners
• English
• German
• French
• Russian
• Italian
• Chinese
• Computer Studies
• School Subject Tutoring

The majority of our students are Spanish and between 6 and 18 years of age. However there are also university students as well as adults.

Our school is a certified centre for the preparation of Cambridge University Examinations.

C/. Almendros, S/N
29600 - Marbella - Málaga (España)
Tel./Fax :+34 952 82 21 91 -
Email : This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Estepona

Background

Located at the foot of the Sierra Bermeja mountain range, Estepona is an important centre for tourist attraction on the Western coast of Malaga with magnificent beaches and an excellent leisure harbour. The local gastronomy offers a great variety of traditional dishes with fresh fish and seafood as the main ingredients.

The school in Estepona

The school in Estepona is relatively new as it was inaugurated in 2003. With 6 classrooms, an IT room, a waiting area and an office.

Our staff includes 5 teachers, and 1 secretary. We have both national and international students.

We offer the following courses:

• Spanish for Foreigners
• English
• German
• French
• Russian
• Italian
• Chinese
• Computer Studies
• School subject Tutoring

Avda. Andalucía, 132
29680 - Estepona - Málaga (España)
Tel./Fax :+34 952 79 40 59 -
Email : This e-mail address is being protected from spambots. You need JavaScript enabled to view it

5. -  COURSES

Intensive course

This is ideal for those who want to learn Spanish quickly and to come into contact    with students of different nationalities.
Duration: 4 months (160 hours)
Timetable:  10am to12 noon (from Monday to Friday)
Number of students in class:  8

Super-Intensive Course
This is an intensive course + 2 hours per day of private classes. It is aimed at students who want to make rapid progress and consolidate their knowledge by having individual attention.
Duration:  4 months (320 hours)
Timetable:  10am to 2pm (from Monday to Friday)
Number of students in class:  8

Mini-Group Course
For those who wish to learn Spanish in a more relaxed way and who do not have much available time.
Duration:  10 months (120 hours)
Weekly classes:  3 hours (2 sessions each of 1½ hours)
Number of students in class:  5

Private/Semi-Private Course
Aimed at students who wish to follow their own rhythm of learning, according to their requirements, with a flexible timetable.
Duration, number of hours and timetable: to be agreed
Number of students in class:  private (1); semi-private (2)

Special Purpose Courses
Aimed at dedicated professional people, executives, companies and all those with special requirements in their field of work.
Duration, number of hours and timetable: to be agreed
Number of students in class: 1 to 8

DELE Courses
Students who already have a certain level of Spanish can take the Cervantes Institute’s DELE (Diploma of Spanish as a Foreign Language) examinations at different levels.
Duration:  50 hours
Timetable and number of hours: to be agreed
Number of students in class:  1 to 8

Summer Courses
This is a unique opportunity to learn and improve your Spanish. It combines learning with recreation. Students will have the possibility of being in contact with others of different nationalities, making friends and immersing themselves in the Spanish culture and lifestyle.
Duration:  1 month (60 hours)
Timetable:  10am to 1pm (from Monday to Friday)
Number of students in class:  8

Online Course
For students who want distance learning in real time with individual monitoring and total flexibility. And also for those who have taken courses in our schools and wish to continue after returning to their country.
Duration, number of hours and timetable:  to be agreed.

6.-  Levels, Certificates, Diplomas, European Framework of References for

      Languages, DELE Examinations

Levels

All placement tests and courses on offer are adapted to the European Framework of References for Languages which serves as a benchmark to compare or ratify the different qualifications from certified institutions.

III Certificates and Diplomas

An examination will be taken at the end of each grade level to evaluate four skills (aural, oral and written expression, and reading comprehension). If the marks obtained are satisfactory, a Diploma certifying the student’s level will be given which will not have any official academic value. If the marks are not satisfactory a Certificate of Attendance will be issued for the specific course. Having attended 80% of the contracted academic hours will be a requirement in both cases.

Diplomas with official academic value

III also offers students the possibility to prepare for examinations with greater international recognition in the principal languages taught that have official academic value: DELE, Cambridge University, Alliance Française, Goethe Institut.

Dates for the Cervantes Institute DELE examinations in 2012

7.  EXTRA-CURRICULAR ACTIVITIES

We offer extra-curricular activities aimed at recreational, sports and cultural awareness of our own course activities. For all those we organise, there will be a degree of translation at least in two languages: Spanish and English. The restrictions or implicit medical conditioning in the activity or event to be carried out will be specified in the notice of the same.

We try to ensure that these activities are complementary to classes, putting the student in situations at his or her level where the use of the language is developed in a totally natural way and integrated into the context. The programming is as follows:

Situational visits (class taken outside the classroom)

•    A1-A2:  restaurant, market, department store, tourist office.
•    B1-B2:  hotel, chemist, estate agency, travel agency.
•    C1:  bank, post office, directions, hiring a car.

•    C2:  town hall, telephone company, lawyer (application for residency, work permit,

      etc...

Excursions

The aims of the excursions organised by our centre are:

•    To create situations for communication.
•    To encourage inter-cultural exchange.
•    To present Spanish culture, architecture, gastronomy, etc.

When choosing the excursions we look for diversity and to present an overall view of what is Andalucia and, if more than one day, other parts of Spain. They take place every three months, except during summer courses when they are weekly. Transport, guide, entry to historic monuments and places of interest, and lunch is included.

Our scheduled excursions include the following:

• Jerez (equestrian shows and a visit to wine cellar.)Puerto de Santa María
• Cordoba (high speed train to Cordoba to visit the mosque and the Patios)
• Malaga (Picasso museum, visit to local taverns and enjoy the typical fried fish in Carihuela)
• Seville (the Cathedral, Casa Contratación, Giralda and Itálica)
• Antequera (Torcal, Dólmenes, St. Benito Monastry, enjoy local gastronomy)
• Baena (a visit to Almazara, lunch then onto Montilla)
• Osuna (a visit to the convent, and enjoy the Gomarra Palace architecture)
• Ronda (cultural and monumental visit)

Cinema

During these sessions, which are free, students can get a good picture of the reality in Spain nowadays and in the past, as well becoming familiar to the Hispanic culture in other countries.

All the films are in Spanish with English subtitles, so all the students can participate in that  in the film club.

This is followed by a night out enjoying tapas and the Marbella nightlife.

Films are on from 7.30- 9.30 p.m every Friday followed by a talk.

Dinners: every fortnight
Following our cinema programme we carry on with a dinner in a restaurant where students, friends and teachers can enjoy the variety of Spanish food, take advantage of putting their knowledge of the language into practice and make new friends.

Sports and cultural events
A detailed list of events is put on our notice board and in the agenda section of our website.

8.-  ACCOMMODATION

III offers various types of accommodation so that the ideal one can be chosen depending upon personal preferences.

Family
Lodging with a family offers the possibility of getting the maximum from a course. The student can put into practice the knowledge acquired and get to know firsthand about the daily life and customs of the Spanish people. III selects its families very carefully, bearing in mind the personal characteristics of each student. Our principal aim is that students feel comfortable and can carry out their programme of studies and their experience with a family in a satisfactory way.

There is a choice between a single or shared room. Staying with a family includes full board (breakfast and two meals), with an option for washing and ironing of clothes. Students will of course have to adapt themselves to the rules of the house and be aware of the customs of the Spanish and of Spain.

-  To respect schedules.
-  Not to make any disturbing noise,
-  Not to bring guests to the house without the agreement of the family.
-  To give notice when you are not going to sleep there.
-  Not to use the family’s telephone, although you can receive calls.

-  All adult students will receive a key to the house and will be at liberty to go in and

   out at any  time as long as this does not conflict with the normal family routine.
-  If a student is not happy with the family or apartment, he or she will be able

   to notify the Secretary’s office and request a change during the first week of the

   course. 

As each family is different, it is better to come to an agreement about all this so the experience of living together is a positive thing for all concerned.

The nearest urban centres are:

Puerto Banus – 1 kilometre
San Pedro Alcantara – 3 kilometres
Marbella – 6 kilometres

Apartment
The apartments selected by III have 1, 2 or 3 bedrooms. They are all completely furnished and equipped: TV, complete kitchen equipment, washing machine, towels, blankets and sheets are included.

Basic rules for the apartment or shared apartment
-    Cleaning and hygiene of the same.
-    Being careful with the furniture, electrical appliances, etc. In the event of damage

     the student could be charged with their repair or replacement.
-    Animals are not permitted.
-    No-one else is allowed to stay the night if there is no room and authorisation is not

     given.
-    Respect for regulations of the community of neighbours, especially those regarding

     noise (prohibited between 11pm and 9am).
-    Respect for colleagues.
-    No parties are allowed in the apartments.
-    At the end of your stay the keys must be returned. In the event of their loss or theft,

     they and the changing of the lock must be paid for.
-    III reserves the right to inspect the apartments without prior notice in case they are

     not being used properly or the regulations are not being fulfilled.

-    Calls cannot be made from the apartment or from the family’s telephone without 

     prior authorisation of the owner, although students can receive calls.

Serious non-fulfilment of the regulations could give rise to the students being expelled with no right of refund.

We offer three accommodation possibilities in our apartments:

Single room in an apartment
If you prefer privacy this is the ideal option.
The maximum number of students per apartment is four.

Shared room in an apartment

You will be sharing a room with another student.
The maximum number of students per apartment is four.

An apartment just for you
If you wish maximum privacy then this is the ideal option.

Hotel
The hotels chosen by III offer an alternative for those who would like first class service, either in a single or double room.

III will simply act as an intermediary in this type of accommodation, so students will be under the rules of the hotel itself.

However, according to previous agreement with the hotel management, III reserves the right to cancel the accommodation and/or expel students from the programme if their behaviour is manifestly inappropriate within the hotel, as this could damage and devalue the present and future image and logistics of III.

We have chosen two hotels on the basis of their good quality/price relationship, their location, installations and services. We will be happy to advise you and to organise your reservation.

Hotel H10 Andalucia Plaza (Nueva Andalucia)

Hotel PYR (Puerto Banus)

There is a laundry and ironing service (not included in the price) and free Internet access.

Meals are not included.

These hotels are situated a 10-minute walk from the Nueva Andalucia school.

9. -  TRANSFER

A transfer service is provided by III for their clients from the airport, train station and main coach station in Malaga. There is also a public bus and taxi service from the airport to the town of Marbella which takes approximately 45 minutes.

10.-  PROCEDURE FOR RESERVATION AND PAYMENT

How to reserve
Students must send us reservations forms for courses and, as the case may be, for other services contracted, duly filled in with the following details:

See example registration form. Appendix I

How much notice is needed to reserve the course?

•    Reservation is recommended at least 2 weeks in advance.

All reservations will be valid as from the time when III confirms the same.

How much do students have to pay for their registration or reservation?

•    Private, semi-private,mini-group, special purposes, DELE or online courses: 104€
•    Intensive, Super-intensive and Summer Courses:  300 €.
•    Accommodation:  300 €.
•    Any of the courses for which a registration certificate is required for Visa puposes

      purposes: 300 €.
•    All amounts paid in advance for the corresponding purpose will be deductible from

     the total amount of the course and, as the case may be, from the accommodation.

Method of payment

Payment for the full amount of the course and contracted services will be made at least two weeks before the beginning of the same.

We accept the following methods of payment:

1.    Bank transfer in euros (free of bank charges).

       Please be good enough to send us by fax or e-mail a copy of the transfer note

       with all details legible.

2.    Payment by means of Visa or Master Card by telephone.

3.    For last minute registrations payment can be made directly at the school in

       cash or by credit card.

No student can begin a course without having paid the full amount for the same and, as the case may be, for the services contracted.

Once reservations or total payment of the course has been made, we will send you confirmation of the same by fax or e-mail, along with the invoice and the details corresponding to the payment made.

Our bank details

Name of bank:    CAJAMAR (Nueva Andalucía-Marbella)

Account holder:    INSTITUTO INTERNACIONAL DE IDIOMAS
                           (Julio Morales)

IBAN NUMBER:    ES07-3058-0826-5728-1000-0348

BIC-SWIFT:        CCRIES2A


11.-  WHY III?

Our 10 reasons

1.    For our long experience in the field of language teaching.

2.    For our qualified and motivated team of teachers together with our administration

       and organization based on quality management.

3.    For the wide variety of courses and levels we offer, which are adapted to

       the European Framework of Reference for Languages.

4.    For our flexibility in organising, planning and giving courses.

5.    For the experience of participating in our courses in a friendly, cultured and

       enriching atmosphere and of living in one of the most heavenly areas in the

       world where you will find different nationalities and all kinds of services and

       activities.

6.    For the personalisation and adaptation of our courses to the individual

       requirements of each student or company.

7.    For our methodology and educational philosophy which encourages learning

       processes.

8.    For the variety of extra-curricular activities and the select offer of accommodation:

       in a family, apartment or hotel.

9.    For being the only language school which offers our students, free of charge,

       unlimited hours of class in a group, if taking an intensive or super-intensive

       course or daily private classes during the period of the contracted course and

       for offering the possibility of repeating the intensive course free of charge if you

       do not pass the final level required.

10.  For being an accredited centre of the Cervantes Institute, belonging to FEDELE

       (Federation of Schools teaching Spanish as a Foreign Language), and for having a

       certificate for SO 9001 quality management from SGS, the prestigious Swiss

       consultancy.

12.-  GOOD REASONS FOR CHOOSING SPAIN
The climate, healthy Mediterranean diet, scenery and wonderful places of interest, a very attractive lifestyle, the joy and humanity of the people, culture, history, our uniqueness.

13.-  ASSOCIATIONS / ACCREDITATIONS

-    Accredited centre of the Cervantes Institute
-    Accredited centre within FEDELE
-    Certificate in Quality for Management (SGS)
-    Authorised centre to prepare for Cambridge University examinations Tesol
-    Organiser institution for Continuous Teaching (Tripartite Foundation)
-    ACEPMA – Association of Centres of Private Study in Malaga
-    FACEP –Andalusian Federation of Private Study Centres

14.-  TELEPHONES OF INTEREST

24-hour III Emergency Service                     679 173 910
Emergency Health Service                           061
Costa del Sol Hospital                                 952 828 250
Emergencies – National Police                      091
Civil Guard                                                 062

Local Police Stations
-  Marbella                                                  952 899 900
-  Estepona                                                 952 800 243

Fire Stations
-  Marbella                                                  952 774 349
-  Estepona                                                 952 804 483

Malaga airport                                            952 048 804
Renfe (train services)                                 902 240 202
Taxis                                                         952 774 488 – 952 823 535
Coaches                                                     952 764 400

15.-  WEBSITES OF INTEREST

www.marbella.es
www.estepona.es
www.pgb.es
www.vistacostadelsol.com
www.andalucia.org
www.diariosur.com

16.- PRICE LIST

 Optional: In Summer & Vacation Programme excursion to Madrid or Barcelona: 440€ (everything included)

•    Students with certain knowledge of Spanish will be able to access directly the

      appropriate  course for their level, having previously carried out a placement test,

      without having  to wait for the starting date.

•    The price for the summer course only includes the academic hours. If the student

      wants accommodation, excursions or any other activities, these must be contracted

      when reserving the course. Note: The material for the course chosen is not included

      in the price for the classes. Price: €45

      Excursions  (including transport, guide, entrance tickets and lunch)    

Seville                                  €90
Cordoba                                €90
Granada                                €90

Jerez.- Port                           €90

Osuna                                   €90

Antequera                             €80
Malaga                                  €70
Ronda                                   €70
Bolonia beach                        €70

Accommodation                  1 week            1 month

Family (half board)               €320                €1250
Apartment – single room       €400                €1600
Apartment – shared room      €275                €1100
Apartment for 1 person        €500                €2000
Hotel                                   €700                €2800Transfer

Málaga-Marbella /Marbella-Málaga)
(airport, train/coach station)

Round trip                           €50
 

17.-  AGENT COMMISSIONS

The commission table for THE AGENT will be as follows:On courses:
         -    25%On accommodation:
         -    Full board,accommodation (Homestay & Apartment):  10%
         -    Full Board packages Summer & Vacation Programme 15%

If any offer exists that is better than ours, we will study it and try to improve on it or at least equal it.